Return & Refund Policies at BonjourGreen

Defective or Damaged Products

If your product arrives broken or defective, contact us within 7 days with photos of the item. We’ll send you a replacement or give you a full refund.

Our Refund Requests are processed within 5 - 7 Days. Your refund should reflect in your bank account within 7 Business days provided banking systems are working fine on both our and your end.

Items Lost in Transit

Most orders arrive on time, but sometimes delays happen due to customs or other factors. If your order is delayed by more than 10 business days past our estimated delivery date, contact us. We’ll send a replacement or issue a full refund.

Returns

We don’t accept returns for refunds unless the product is defective, damaged, or lost in transit. This policy helps us continue offering free worldwide shipping.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being confirmed as delivered to the address you provided. If this happens, we’ll confirm the delivery details and help you investigate.

If you have any questions or need assistance, feel free to contact us. We’re here to help!